Cars24 introduces Australia’s first 30-Day Return Guarantee* across used cars
Cars24 has today introduced Australia’s first 30-Day Return Guarantee* across eligible used vehicles, setting a new national benchmark in how Australians buy and sell cars.
No other major used car retailer in Australia currently offers a 30-day return window, marking a structural shift in post-purchase accountability.
The move is grounded in buyer confidence. Cars24’s internal research shows hesitation in the used car market is driven primarily by distrust in vehicle conditions. Its model aims to address that gap, combining rigorous inspection standards with extended time to decide.
Customers now have up to 30 days from delivery to assess their vehicle in real-world conditions, commuting, family logistics and daily life. If it does not meet expectations, it can be returned under clear and transparent terms. The aim is to remove buyer’s remorse and give Australians greater certainty when making a major financial decision.
While extended returns are standard in mainstream eCommerce, used car sales have traditionally operated on an “all sales final” model. As Australians grow increasingly comfortable transacting online for high-value purchases, commitment hesitation remains one of the final barriers to online car buying.
Every Cars24 vehicle undergoes a 300-point inspection covering mechanical, electrical and cosmetic components, alongside title and background verification checks. Cars24 has also won ProductReview awards for ‘Best Online Sales Site’ for three consecutive years, reflecting consistently strong customer satisfaction.
Offering 30-day returns introduces significant operational and financial complexity. Vehicles must be reinspected, reconditioned, remarketed and resold. Capital remains tied up for longer, and inventory management becomes more sophisticated. For these reasons, extended return policies have traditionally been avoided in the sector.
Cars24’s existing 7-day return window currently sees fewer than 3% of vehicles returned, a data point the company says underpins its confidence in extending the guarantee.
“When you operate at sufficient scale, with deep data on pricing, demand and resale velocity, you can underwrite vehicles differently,” said Mehul Agrawal, Co-Founder and CEO of Cars24.
“Used cars have carried the same baggage for decades, ‘hope for the best once you’ve paid.’ That doesn’t reflect how Australians expect to shop today.
“Trust starts with quality. Our inspection standards and track record give us the confidence to stand behind every vehicle. This isn’t a promotion, it reflects the infrastructure behind our platform.”
Cars24 has sold more than $500 million worth of vehicles in Australia, attracted over 4 million visitors in the past year, and guided more than 244,000 customers through phone-based consultations.
